FAQ

Contact us at service@sunkistm.com.tw. Please specify the country of installation.

Every machine is made to order, so we do not have any in permanent storage. Send us your viewing request, and if we have a machine available we will let you know. Otherwise, we’re more than happy to provide videos of past machines in action.

Please tell us the material, density, and size of the foam you’re working with, and we will recommend the machine that best suits your needs.

A sales assistant will provide you with the appropriate quotation according to the data you entered.

Put any custom needs in your quotation request, and our team will be in contact about any technical details and pricing.

The complete quotation will consist of two parts: machine manufacturing costs and machine installation costs. These will be listed separately for maximum clarity, and if no installation fees are applicable, you will not receive an installation quote.

We offer FOB/CIF terms for use. If others are needed, please let us know.

Yes. Tell us whether you need UL or CE-marked motors in your quotation request.

Yes; please specify pantone/RAL colors.

Manufacturing will typically begin once we receive and process your down payment.

We accept wire transfers and letters of credit (LC). 30% down payment must first be made by telegraphic transfer (TT), 70% of total payment must be made by irrevocable LC (ILOC) at sight in our favor prior to shipment.

30% of the total payment.

We count the start of lead time by the day we process your down payment.

Lead time is typically 120 days. Smaller machines may be completed in 90 days. The answer will differ case-by-case; please inform us ASAP if you need a rush order.

While visits to our factory (at the client’s own expense) are welcomed, given the current global pandemic we highly encourage all our clients to stay safe at home and not risk travel. In turn, we will do all we can to supply remote video footage of your machines during trial runs.

We recommend trial runs be viewed remotely. You’re also welcomed to send us materials to use in the trial run.

1~2 weeks prior to completion, we will contact you about completing the final payment.

Shipping time depends entirely on where we’re shipping to.

Customer’s choice! Just let us know whether you want us to handle it or to take care of it yourself.

Depends on the machine and the scale of installation. Ask our team after you receive the final quotation.

INSTALLATION & KNOW HOW

• We dispatch technicians to the customer’s factory for machine installation. Their salary is USD250.00 per person per day.
• The customer will be charged the following expenses for technicians: lodging, transport, VISA, and round-trip airfare.
• Technicians’ salaries are counted from date of departure to date of return home.

In order to avoid damage to the machines, we recommend installation be done by our technicians. If you wish to install the machines yourself, you must first sign a Hold Harmless Agreement.

After the machine has been installed, we will send you the bill with payment instructions.

We will provide you a list of things to prepare for installation, such as materials, lift trucks, tools, etc.

Payments must be made in full by telegraphic transfer (TT) in advance.

Please include the year the parts were purchased, the location of the parts, the number of parts you need, and pictures of the parts.

Yes; all machines come with a 1-year warranty (not including consumables).

All our machines are manufactured in Taiwan.

Please contact us with any problems you may encounter with photos and/or videos of the issue. Our technicians will provide tailored solutions and video conferences as necessary.